Returns & Exchanges
Due to the personal nature of our fragrance decants, we are unable to accept returns or exchanges to ensure the integrity and hygiene of every shipment. We recommend starting with our smallest sample sizes to discover your perfect scent before committing to a larger purchase.
Review Policy
Please note that all sales are final for hand-decanted fragrances, though we offer assistance if your order arrives damaged or incorrect.
Report Issues
If your package was damaged during transit or contains the wrong item, contact our support team within 48 hours of delivery with your order number.
Provide Documentation
Include clear photographs of the damaged bottle, the packaging, and the packing slip to help us expedite your replacement or credit.
Resolution Process
Once your claim is verified, we will issue a replacement shipment or a store credit to ensure you can enjoy your intended fragrance experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing